Privacy Policy

Last Updated:

Jul 26, 2025

goRobi Privacy Policy

We value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, apps, and delivery robots.

1. Information We Collect

We may collect the following types of information:

  • Account & Contact Information: name, email, phone number.

  • Delivery Information: address, delivery instructions, verification codes.

  • Payment Information: processed securely by third-party providers (we do not store card details).

  • Usage Data: device information, app usage, IP address, browser type.

  • Location Data: delivery location and robot route tracking.

2. How We Use Your Information

We use your information to:

  • Deliver your orders securely.

  • Communicate with you about your deliveries.

  • Improve our robots, apps, and services.

  • Prevent fraud, theft, or misuse of our robots.

  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your data. We may share your information with:

  • Merchants/Restaurants – to fulfil your order.

  • Delivery Partners – if a rider supports the robot delivery.

  • Service Providers – for payment, IT, and analytics support.

  • Authorities – where required by law or to investigate fraud/security issues.

4. Data Storage & Security

  • Your data is stored on secure servers in the UK/EU.

  • All delivery data is encrypted in transit.

  • Robots do not store personal data after a delivery is completed.

5. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data (“right to be forgotten”).

  • Object to or restrict certain processing.

  • Request data portability.

To exercise these rights, contact us at [Insert Email].

6. Cookies & Tracking

Our app and website may use cookies or similar technologies to improve performance, personalise your experience, and analyse usage. You can manage cookies in your browser settings.

7. Retention

We keep your data only as long as needed to provide the service or comply with legal/accounting requirements. After this, data is securely deleted.

8. Changes to this Policy

We may update this Privacy Policy from time to time. The “Effective Date” will always be updated, and significant changes will be communicated to users.

9. Contact Us

For questions or data requests, contact us:
Email: join@respled.com
Address: Respled Ltd t/a goRobi, 317 Ilderton Road, London, SE15 1NW, UK